Privacy Policy
Last updated: 2026-10-13
Information We Collect
Right On! Plumbing & Heating ("we", "us", "our") collects personal information that you voluntarily provide when you contact us, request a service, or fill out a form on our website. This may include your name, phone number, email address, home address, and details about the service you need.
How We Use Your Information
We use the information we collect to respond to your inquiries, schedule and provide services, send service reminders, process payments, and improve our website and services.
Facebook and Instagram Messages
When you message us through our Facebook Page or Instagram account, we receive your name and profile picture as they appear on that platform, along with the messages, photos and files you send us. We use them only to answer your questions, book and provide your service, and follow up about your job. We don't sell this information or use your messages for advertising.
These messages pass through Meta, the company behind Facebook and Instagram, which handles them under its own privacy policy. We also use trusted software providers, such as our job management software and AI tools that help us write replies, to manage these conversations on our behalf.
Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.
Third-Party Services
We may use third-party services including Google Analytics for website analytics and Financeit for financing applications. These services have their own privacy policies governing the use of your information.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
Your Rights Under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or delete your personal information. You may also withdraw consent for the collection, use, or disclosure of your information at any time.
How to Delete Your Information
You can ask us to delete the personal information we hold about you at any time, including anything you've sent us through Facebook or Instagram. Email info@callrighton.com with the subject "Delete my information", or call (403) 800-1970. Include your name and the phone number, email address, or Facebook or Instagram name you used to contact us.
We'll delete your information and confirm with you within 30 days. We may need to keep some records, such as invoices, for as long as the law requires.
Contact Us
If you have questions about this privacy policy or your personal information, contact us at:
Right On! Plumbing & Heating
Okotoks, Alberta, Canada
Phone: (403) 800-1970
Email: info@callrighton.com